What is your guarantee policy?

Our policy is 100% satisfaction guarantee. We want to earn and keep your business.

When your order arrives, please check it right away and call us at 1-954-410-5635 if there are any problems at all with the quality of our products we will do every thing in our power to correct the problem which could be a full refund of your purchase price or to ship you out a replacement order. (at our discretion). Requests for reimbursement and replacement must be made within 24 hours of receiving your shipment, as we cannot be held responsible for shipments that are left unchecked for several days or not picked up within 12 hours of delivery. Photos of the product, packaging and/or shipping containers may be required before a replacement or refund is issued. In the rare occasion that the customer is just not happy with the product or there is nothing wrong with the product that can be seen from the pictures, the customer may be required to return the unused product back to South Florida Rodents, at his/her expense, including shipping charges and enough Dry Ice to keep the product frozen for the return trip.

What do you do to produce high-quality rodents?

We carefully monitor the environment to ensure that they are sanitary and conducive to healthy rodent growth and development, we carefully monitor their health through regular examinations and lab testing, we provide them with a scientifically-formulated healthy diet, and we use CO2, a form of humane euthanasia which ensures that no harmful chemicals enter the feeder that could harm your pet. We also retain that healthy quality with quick freezing and special insulated shipping containers which ensure that your pet’s food arrives completely frozen, with all of its nutrients preserved.

Is there a minimum amount of rodents that are required to order from your company?

No, there is no minimum order. However, to maximize your savings, it is to your advantage to fill your box with more rodents. The weight of the rodents do not affects your S&H cost very little.

However there is a minimum order to qualify for the Free Shipping. See “Free Shipping” for details.

Is ordering online with South Florida Rodents Secure?

Our shopping cart is very secure and is certified, through our host provider WooCommerce, by PayPal Secure Payment Gateway.

However, if for any reason you would prefer not to order your shipment online, please feel free to give us a call, 1-954-410-5635 and we would be happy to take your order by phone instead.

How much do you charge for your rodents, and can I get a better deal buying in bulk?

We offer our customers great discounts based on the quantity of each product that is ordered, which adds up to a noticeable savings for you over what you would normally pay per mouse or rat. If you look at the individual product description page for each type of mouse or rat, you will see listed, to the right of the picture, the normal price per bag.  A few cents per rodent of savings adds up to big savings when buying in bulk.  Also, filling your shipping box to capacity saves additionally because adding a few more bags to fill a box does not affect the S&H price very much. With the combination of buying in bulk and filling your boxes to capacity, you will dramatically drop the cost of your rodents.

Does South Florida Rodents ever give or sell my personal information to other companies?

No, we value our customer’s right to privacy and security and we will never sell or give away your information to a third party without your permission. For more information about our policies and how we use your personal information, please take a look at our policies in our “Privacy Notice” section.

Do you ever have any special sales?

We do have sales and special promotions that we run at various times throughout each year. You will be able to see our sales and special items highlighted on the front page of our web site and throughout the shopping cart. If you sign up to receive our newsletter, you will find that to be a very good way to get early notification of up-coming sales and promotions and to stay on top of all the great deals we have to offer you here at South Florida Rodents.

Do you accept credit cards? What about personal checks?

We are pleased to offer several different options for your payment convenience. We accept VISA, MasterCard and Discover.  We are also registered merchants with Pay Pal. We do not accept C.O.D. and all orders must be paid for in advance. For orders that will be picked up in person at our facilities, please call us at 1-954-410-5635 to set up an appointment and to discuss payment options.

 

Do Packages require a signature to be delivered?

NO, All packages are shipped with “No Signature Required”.

If you have any specific deliver instructions please leave a note for the Driver.

***All shipments are sent “No Signature Required”.  A Tracking number is always emailed to the customer so that you know when the package will arrive and make arrangements for someone to be there to accept delivery.  It is at the Full discretion of the Fed Ex driver if he/she feels comfortable leaving the package at the delivery address if no one is available to physically accept delivery.   If the Delivery driver deems the area is not safe to leave the package unattended or if he/she leaves it and it gets stolen or sits in the hot sun all day, because no one was available to receive the package, South Florida Rodents / Premium Rodents is not liable and Frozen Guarantee is Void.   Customer MUST make sure someone is available to physically accept the delivery.

When does South Florida Rodents ship?

Our shipping days are Monday and Tuesday of each week.  The shipment date for your order is determined by when the order is received and on the destination of the products.  If an order is received after our ship days for that week, it will be shipped on the following Monday or Tuesday.  A shipment that is over a 3 day ground must be shipped 3 day select or Express.  If you would like to determine how many days a shipment will take, go to www.Fedex.com and visit the shipment page and go to “calculate time” our zip code is 33331.

How does South Florida Rodents package and ship its products?

We take great care in the way we package and prepare every order of our frozen feeders for shipment. First of all, we freeze our rodents immediately after a quick, painless euthanization with carbon dioxide. We ship all of our products with dry ice to keep them frozen, and use the type of shipping you select and distance from our facilities in Southern Florida to your home to determine the proper amount of dry ice needed to keep it frozen.  We use special industry-standard insulated boxes to pack the frozen feeders and the dry ice into to ship them to you in a guaranteed frozen condition.

How do I safely discard the dry ice in the shipping box?

It is important that you wear gloves whenever you handle dry ice, as it is extremely cold (the temperature is -109.3 ° F.) and is a skin irritant. Because it is so cold, it can cause severe frostbite or burns…so avoid contact with skin, mouth, eyes, and clothing. And, of course, never eat or swallow dry ice. As dry ice melts, it produces a carbon dioxide gas, so it is very important to use it in open or well-ventilated areas so that you don’t risk suffocation or serious injury. Also, do not place the dry ice in an air-tight container as that could lead to it exploding. If you use these mostly common sense precautions, you should have no problem with the dry ice.

How do you compare sizes at different stores and what is the weight for each different type you sell?

Many times, frozen feeder distributors will use the same names for very different sizes of their products and it makes comparison difficult. If you look in the individual description of each of our items, you will see that we have listed a range of grams that each individual mouse or rat weighs, and then listed below are the pounds (lbs.) of total approx. weight for each bag, since they are sold by the bag and not individually.

In order to compare prices between companies that sell frozen rodents, it is important that you check the weight listed for each mouse or rat, and then compare prices of products that are of around the same weight. Note what unit of measure is being used so that you are comparing grams to grams or ounces to ounces. The common weight used is grams, so expect to see grams used regularly.

Do you also sell live rodents?

We certainly do! We sell both mice and rats live, but they must be picked up from our facilities which are located in South Florida. Just call to set up an appointment time and to get directions and we will be glad to help you. We can also provide you with a consultation on raising live rodents. We offer our customers the same excellent feed and bedding we use at our facilities as well as the best rodents racks on the market.

How difficult is it to switch our reptiles from live feeders to frozen feeders?

First of all, it is crucial to make sure that your frozen feeder is fully thawed.  We prefer to thaw our feeders in the refrigerator and heated up under a heat lamp,  the kind you see in restaurants and can be purchased at Home Depot or Lowes.  We like to serve our feeders between 98-100 F.   The first step is to use a pair of hemostats to dangle the food in front of your pet, moving the food to tease it as if it were a live animal.

Common Mistakes Do not thaw rodents at room temperature or in hot water (this applies to our own food as well).  Bacteria associated with disease and decay, which can be assumed present in all rodents, begin to reproduce at 40 F.  Such bacteria can take hold on the thawed, outer surfaces of a food item despite the fact that its center is frozen.

Rodents should never be thawed in microwaves used for your own food.  Thawing in a microwave reserved specifically for pet food is possible, assuming one can ascertain that the food item is completely thawed yet not partially cooked.

Rodents thawed under refrigeration can be re-frozen (if they have remained refrigerated).  Rodents thawed in cold water should not be re-frozen.

How do I move a reptile from other sources of food to feeding on live rodents?

One of the best ways we have found to approach this issue is to take the food you normally feed to your pet and rub it’s scent on the rodent. Often that is enough to convince the predator that the rodent is a good prey.